Why won't iBank accept my registration?
If you purchased iBank from the IGG website, or ordered a license through the iBank application:
First, make sure you installed the correct version of the software. If you purchased a license for iBank 4 and installed version 5, it will not accept your code. Once you are sure you have the correct version of iBank installed, read on.
iBank is very picky about how you enter your registration information. You must type your name, email address, and license code exactly as they appear in the receipt that was emailed to you after you submitted your order. iBank uses your name and email address to verify the license code, so be precise.
- Pay attention to uppercase/lowercase letters, spaces, punctuation, and special characters.
- Be careful to distinguish between the capital letter 'O' and the number '0'.
- Some special characters cause problems with iBank's registration algorithm. If you have accented characters, umlauts, etc. in your name then please contact customer support for assistance.
If you purchased iBank from a retail website (such as Amazon.com):
First, review the section above, as the same considerations apply.
In addition, iBank must be connected to the Internet in order to register retail purchases. If you are attempting to register a second copy of iBank, remember that each retail license can only be used once. After you registered the first time, IGG Software issued you a new license code that was attached to your name and email address. Check your email history for a copy of your individual license details, or use the lost license form on our website to look them up.
If you purchased iBank on the Mac App Store:
This version of iBank does not need to be registered. If it prompts you to purchase a license, it is likely that you installed the wrong version. Quit iBank and delete it from your Applications folder, then launch the App Store and download iBank 5 again.
Additional information:
For more information about registering iBank, see Purchasing & Registration.